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Training for Success in Beauty and Health


How Do You Address A Client’s Questions And Concerns?

Be Prepared with Professional Skin Care Training in Toronto 

If you work in the beauty industry, a large part of your job requires you to interact with people on a daily basis. Many of your clients will show up to their appointment with questions about their treatment and it is your responsibility to address their concerns and provide answers. A consultation between you and your client is one of the best ways to establish trust, understand their goals, and recommend the right products and services.

At Beauty Institute Canada, we offer a variety of Certificate Courses to help broaden your existing knowledge and advance your career. When you take our Skin Care Certificate Course, you can be sure that you are receiving a quality education with hands-on training from highly experienced instructors. We will equip you with all the tools you need to successfully engage with your clientele.


Client consultations are an essential process in any field. After all, it’s important to make your customers feel comfortable with the service or treatment that is being provided.

Read below to learn more ways you can prepare yourself for answering questions and concerns from your clients:

  • Follow a New Client Procedure Checklist: In order to give your client the most appropriate skin care treatment, it is extremely helpful to gather information using a New Client Procedure Checklist. A checklist can help you stay organized and highlight all the important information that should be covered before the appointment. After reviewing your client’s history and performing a skin analysis, you will be better equipped to discuss their concerns and recommend the right treatment.
  • Listen and Ask Questions: Maintain eye contact and listen to your client attentively. Once you have reassured your guest that you recognize and understand their concerns, begin to ask them more detailed questions. Asking questions allows your client to feel in control and helps alleviate any anxiety they may have felt prior to the appointment.
  • Maintain a Client Record: Keeping a file on your client is a great way to build and improve their experience when it comes to future appointments. Maintaining a record is also a useful reference source that can be used by other colleagues and referred to in case of any customer complaints.


If you are ready to jumpstart your career, begin your journey by taking one of our diploma or certificate programs at Beauty Institute Canada. Being prepared to meet and exceed the expectations of your clients starts with education and training. Our comprehensive curriculum and training techniques will prepare you to handle the needs of your customers. If a rewarding career in the beauty industry sounds right for you, join us for a no-obligation school tour and enroll in one of our programs today.

Contact us online or call 905-674-0100 today. You can also apply online to enrol in one of our skin care certificate courses and training programs in Toronto.

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